Will I need to purchase any special hardware or software?
No. We use a web based patient accounting software system, all that is necessary is an internet connection in order for you to be able to log in and view your accounts or utilize the program.
Where will reimbursements be sent?
All reimbursements will be send directly to your office. Your office will need to send copies of all insurance, personal checks and EOB's upon receipt to ensure proper posting of the accounts.
How will you handle the patient statements?
Patient statements will be sent upon your request. Some clients prefer to handle patient billing in-house. We will need your prior approval on our statement format and collection letters in order to have this service activated.
How do you handle denied claims?
We will first investigate the reason of denial and work with the insurance carrier to determine what is needed for claim processing. If there is information needed from your office, we will notify you in order to obtain and forward to the carrier.
